Users frustrated by Apple iOS update
18 September 2014 Technology
Apple first showcased the iOS8 in
June
Apple iPhone and iPad users have
taken to social media to express
their frustration over installing the
company's latest software update.
Many have resorted to deleting
photos, videos and other files in
order to free up space for the new
version of Apple's mobile operating
system, iOS8, which requires up to
5.8GB of storage.
Apple has also removed apps for its
new health software because of a
bug.
One expert said Apple's updates
were often prone to "teething
problems".
Some vexed Apple users took to
Twitter to express their annoyance,
at one point causing the subject to
be trending above the Scottish
referendum.
David Roberts tweeted: "This update
would be great... If you didn't have
to delete half of the stuff on your
phone just to install it."
Daniel Zennon took a more
humorous approach, tweeting: "So
Apple put the #U2 album on
everybody's phone and then tell
them they don't have enough space
for the #iOS8 upgrade".
This is not the first time Apple users
have had trouble with iOS updates.
In 2012, the iOS6 update caused
some users to lose their apps, and
others lost photos and messages
when updating to iOS7 last year.
As well as requiring a lot of storage,
the latest version, iOS8, does not
include apps that run with Apple's
new HealthKit service, which is
designed to work with third-party
wearable health devices.
The software was originally
scheduled for release in iOS8, but has
been pulled while Apple works on
fixing a bug.
David Price, online editor at
Macworld UK, told the BBC the issues
were not "really a surprise".
"There's always a rush on the
servers on launch day, some delays,
and usually some teething
problems," he said.
"That's why we always recommend
that people wait a day or two before
updating."
Apple users can avoid the need to
free up storage space for the latest
update by upgrading their software
via iTunes on a Mac or PC, instead of
through the phone or tablet itself.
Additionally, much of the free space
required by the update is made
available again once the installation
process has completed.
Privacy pledge
In a separate development, Apple
has taken steps to reassure users
that it takes privacy seriously, by
vowing that it would not hand over
data to government authorities.
In an open letter, the firm's chief
executive, Tim Cook, underlined that
Apple's philosophy was "great
customer experience shouldn't come
at the expense of your privacy".
The message came as Apple's iCloud
storage service continued to come
under intense scrutiny following the
leaks of private pictures belonging
to celebrities such as Jennifer
Lawrence.
"I want to be absolutely clear that
we have never worked with any
government agency from any
country to create a backdoor in any
of our products or services," said Tim
Cook.
"We have also never allowed access
to our servers. And we never will."
The firm also emphasised that
protected data stored on devices
running iOS8 cannot be handed over
to law enforcement agencies, as
Apple does not have the option of
overriding a user's own passcode.
source:bbnews